MID Customer Service

Customer Login

Are you already registered as a customer? Then log-in directly to the customer area. This area contains all information about Innovator and methods.


You can get personal telephone and e-mail support from your MID hotline. Please note: Maintenance customers are always given priority.

Online Help

Our online help provides extensive support about Innovator, add-ins for Microsoft Office and the Innovator API.


You can download our free test versions of our software packages in our download area. Test Innovator 60 days for free!


Free poster: our services we provide. We will send you a free A1 size copy of the BPMN 2.0 or ArchiMate® 2.0 posters. Request your free copy now!